Terms and Conditions
1. Introduction
1.1 These Terms and Conditions apply to purchases made through Leisure Pools Somerset West, trading from:
6B Dirkie Uys Street
Somerset West
South Africa
7130
Throughout these Terms and Conditions, the words “we,” “us,” and “our” refer to Leisure Pools Somerset West, unless stated otherwise. The words “you” and “your” refer to the customer using this website or purchasing products from us.
1.2 These Terms and Conditions govern the sale and supply of any pool products, equipment, chemicals, spare parts, accessories, or related items ordered or purchased through our website, online store, or directly from Leisure Pools Somerset West.
By placing an order, submitting a purchase request, or buying a product from us, you agree to be bound by these Terms and Conditions.
1.3 These Terms and Conditions are here to make the buying process clear, fair, and straightforward. They explain how orders are placed, how payments are handled, how delivery or collection works, and what happens if a product needs to be returned, exchanged, or inspected.
Definitions
For the purpose of these Terms and Conditions:
“Account” means the customer profile you may need to create on our website in order to place an order.
“Business Day” means any day other than a Saturday, Sunday, or public holiday in South Africa.
“Confirmation of Order” means the email, message, invoice, or written confirmation sent by Leisure Pools Somerset West confirming that your order has been accepted.
“Contract” means the agreement formed between you and Leisure Pools Somerset West once your order has been accepted.
“Customer” means the person placing an order or purchasing a product.
“Order” means the request submitted by you to purchase a product from Leisure Pools Somerset West.
“Product” or “Products” means any pool-related items sold by Leisure Pools Somerset West, including but not limited to pool parts, chemicals, cleaners, equipment, filters, pumps, accessories, and related goods.
“Site” or “Website” means the Leisure Pools Somerset West website or online store.
2. Customer Status
To place an order with Leisure Pools Somerset West, you must be 18 years or older. By placing an order, you confirm that the information you provide is accurate, complete, and up to date.
3. Application of These Terms
These Terms and Conditions apply to all orders, purchases, collections, deliveries, and product sales made through Leisure Pools Somerset West.
By placing an order, accepting delivery, collecting a product, or making payment, you accept these Terms and Conditions.
Nothing in these Terms and Conditions limits your rights under South African consumer law, including your rights under the Consumer Protection Act.
4. Orders and Product Availability
When you place an order, we will do our best to ensure that product details, pricing, and availability are accurate.
However, because pool products, parts, and equipment can change based on supplier stock, availability, or manufacturer updates, we reserve the right to confirm stock and pricing before accepting or finalising an order.
An order is only confirmed once Leisure Pools Somerset West has accepted it and issued a confirmation, invoice, or order acknowledgement.
If a product is unavailable, discontinued, incorrectly priced, or no longer suitable for supply, we may contact you to offer an alternative product, amend the order, or cancel the order and refund any payment already made.
5. Payments
Payment must be made using the payment methods offered by Leisure Pools Somerset West at the time of purchase.
All prices are displayed in South African Rand unless stated otherwise. Prices may include or exclude VAT depending on how they are displayed on the website or invoice.
Your order will only be processed once payment has been received, unless otherwise agreed in writing.
6. Delivery and Collection
Leisure Pools Somerset West may offer delivery, collection, or both, depending on the product and location.
If delivery is selected, you must provide a complete and accurate physical delivery address. We do not deliver to PO Box addresses.
Delivery times are estimates and may be affected by stock availability, supplier delays, courier delays, public holidays, or circumstances outside our control.
If you choose collection, you may collect your order from:
Leisure Pools Somerset West
6B Dirkie Uys Street
Somerset West
South Africa
7130
You may be required to provide proof of purchase or order confirmation when collecting your product.
7. Product Suitability
Pool parts and equipment must be selected carefully. It is your responsibility to make sure that the product you purchase is suitable for your pool, system, brand, model, or intended use.
Where possible, Leisure Pools Somerset West will assist you with product guidance. We recommend bringing a photo, old part, product number, model number, or pool equipment details so we can help you choose the correct item.
However, final product suitability remains your responsibility unless we have confirmed compatibility in writing.
8. Returns and Faulty Products
If you receive a product that is damaged, defective, or not as described, please contact Leisure Pools Somerset West as soon as possible.
You may be asked to provide:
the original proof of purchase,
photos of the product,
a description of the issue,
the packaging, where applicable,
and any relevant product or order details.
Products must be inspected before use where reasonably possible.
Faulty products may need to be assessed by Leisure Pools Somerset West, the supplier, or the manufacturer before a replacement, repair, credit, or refund can be confirmed.
Products that have been misused, incorrectly installed, damaged after purchase, altered, neglected, or used contrary to manufacturer instructions may not qualify for a refund or replacement.
9. Limitation of Liability
Leisure Pools Somerset West will take reasonable care to ensure that product information, pricing, and website content are accurate.
However, we will not be liable for losses caused by incorrect use, incorrect installation, normal wear and tear, supplier delays, product misuse, or circumstances outside our reasonable control.
Customers are encouraged to follow manufacturer instructions and seek professional advice where necessary, especially when dealing with pool pumps, filters, chemicals, electrical equipment, or technical installations.
10. Contact and Notices
For any order questions, complaints, product issues, or notices, you can contact Leisure Pools Somerset West using the contact details provided on our website or by visiting the shop at:
6B Dirkie Uys Street
Somerset West
South Africa
7130
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